Auto Attendant for Small Businesses

Imagine owning a small business and not having to pay for extra personnel to greet customers and transfer telephone calls, especially after posted business hours. The auto attendant features of the VoIP business telephone systems lets a caller be transferred to any destination extension desired without the assistance of or intervention from a receptionist or operator. This amazing VoIP feature identifies the company to the caller with a pre-recorded greeting, manages messages and faxes and routes calls to their correct departments or locations with ease.

The auto attendant feature of any business VoIP telephone system maintains a very specific function that eliminates the need for costly call routing systems or extra personnel. As a result, it is one of the most powerful features any business VoIP system has.

The auto attendant acts as the first voice the incoming caller hears when he or she contacts an existing small business. It is able to handle multiple calls and extensions at one time and can efficiently answer all calls and ensure that they are quickly routed to whom they are intended. This means no lost calls that could result in lost business for the small company.

Among the many benefits and features associated with the automated attendant for the VoIP business phone system is a directory that allows callers to dial extensions by name. If the name is not known, the system offers various options such as department names. Other features that may be available are message, email or fax alerts and interactive voice prompts that will allow callers to be transferred to a specific extension via voice prompts. It is common for the automated attendant to feature customizable hold music function that not only allows the small business owner to control what the music is, he or she can also control its volume.

With the auto attendant feature on the VoIP business phone, a professional custom greeting can be played with automated call answering, even if no one is in the office. The feature allows call forwarding to any extension or to voice mail where the caller is prompted to leave a message. There are many other features associated with the auto attendant that will give the small business a more polished, professional image.

In the business phone system, the use of an automated attendant lets subscribers receive phone calls regardless of their location because the VoIP system forwards business calls to any telephone number it is directed to use. It also has the capability to divert any unanswered or busy calls to a specific location such as voice mail or to a second extension.

When a hosted VoIP business system is used, the automated call answering features can be fully incorporated into any toll-free or local business number that the business owner directs. In other words, an automated attendant VoIP system offers professional, high quality imaging with cost and time saving benefits.

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